RETURN & CANELLATION POLICY

 

RETURNS

From an order value of 29, - € within Germany, the return is free of charge for you. In this case, please contact us by email at support@expatrie.de. We will then send you a return label.

In the case of a return from another EU country or an order value of less than € 29, the buyer bears the costs for the return.

REVOCATION

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, inform the company Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg (support@johnny-urban.de, phone: 040-866 98 674) by means of a clear declaration (e.g. one sent by post Letter, fax or email) about your decision to withdraw from this contract. You can use the attached sample withdrawal form for this, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

FOLLOWING THE REVOCATION

If you cancel this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return the goods immediately and in any case no later than 14 days from the day on which you informed us of the cancellation of this contract to the following address:

Ecom Brands GbmH
c/o MÄRZ Logistik Hamburg GmbH
Gut Heinrichshof 12
22969 Witzhave


The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs for the return. From an order value of € 29 we bear the direct costs the return. You need to only pay for any loss in value of the goods if this loss in value is due to your handling of the goods that is not necessary to check the condition, properties and functionality of the goods

    

 PATTERN WITHDRAWAL FORM

(If you want to cancel the contract, please fill out this form and send it back to us.)

- Addressed to the company: Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg, support@johnny-urban.de

- RETURN ADDRESS FOR GOODS: Ecom Brands GbmH c / o MÄRZ Logistik Hamburg GmbH, Gut Heinrichshof 12, 22969 Witzhave

- Hereby give notice (s) I / We (*) withdraw from my / our (*) contract entered into for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*) / received on (*)

- Name / consumer (s)

- Address of the / consumer (s)

- Signature of / consumer (s) (only with message on paper)

- date

(*) Delete where inapplicable.