RETURN & REFUND POLICY

 

RETURNS

Within Germany, returns on orders exceeding € 29 are free of charge. In this situation, please contact us via email at support@johnny-urban.de. We will then send you a return label.

If the return is from another EU country or has an order value of less than € 29, the buyer has to cover the costs for the return.

 

RIGHT OF WITHDRAWAL

You have the right to return the goods and request a refund within fourteen days, without giving any reason.

The fourteen day cancellation period starts from the day that you (or a third party nominated by you, excluding the carrier) received the goods.

In order to exercise your right of the cooling-off period, please inform the company Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg (support@johnny-urban.de, phone: 040-866 98 674) by writing a clear declaration (either a Letter sent by mail, fax or email) about your decision to withdraw from this contract. You may use the attached sample for the refund, but this is not mandatory.

In order to meet the cancellation deadline, it does suffice to send a notification that you are exercising your right of cancellation before the cancellation period has expired.

REFUNDS

If you cancel the order, we will refund all payments immediately or at the latest within fourteen days from the day on which we received notification of your cancellation, including delivery costs (with the exception of any the additional costs that result from you having chosen a different type of delivery, other than the cheapest standard delivery option we offer). For a refund, we will use the same payment method that you used for the original transaction, unless something else was expressly agreed with you. In no event will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return the goods immediately and no later than 14 days from the day on which you informed us about the cancellation of your order, by mailing them to the following address:

Ecom Brands GbmH
c/o MÄRZ Logistik Hamburg GmbH
Gut Heinrichshof 12
22969 Witzhave


The deadline is met if you send the goods to us before the fourteen day period has expired. You cover the the costs of the return. Above an order value of € 29 the costs are covered by us for the return. You only pay for any loss in value if the product is damaged or if its condition is compromised, and this can be traced back to your handling.

    

 REFUND REQUEST FORM TEMPLATE

(If you would like to return the goods and get a refund, please fill out this form and send it back to us.)

- Send the refund form to this address: Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg, support@johnny-urban.de

- RETURN THE GOODS TO THIS ADDRESS: Ecom Brands GbmH c / o MÄRZ Logistik Hamburg GmbH, Gut Heinrichshof 12, 22969 Witzhave

- Hereby I / We (*) withdraw from my / our (*) contract for the purchase of the following products (*) / provision of the following services (*)

- Ordered on (*)/received on (*)

- Name of the customer(s)

- Address of the customer(s)

- Signature of the customer(s) (only in the case of a notification on paper)

- Date

(*) Delete where not applicable.