CANCELLATION POLICY JOHNNY URBAN
You have the right to cancel this contract within 14 days without stating any reasons. The cancellation period is 14 days starting from the day you or a third party appointed by you who is not the carrier takes the merchandise into possession. To make use of your cancellation right, we ask you inform us (Ecom Brands GmbH, Rödingsmarkt 31-33, 20459 Hamburg, email@example.com, Phone: 04086698674) and expressly declare your decision to cancel this contract (e.g. by letter, fax or email). You can use the attached sample form if you like. This is not required however. In order to adhere to the cancellation period, it is sufficient to send off the notice stating your intention to invoke your cancellation right before the cancellation period expires.
Consequences of cancellation
Should you cancel this contract, we are committed to refund all payments you made to us, including shipping costs (but excluding additional costs incurred by selecting a different type of delivery than the most cost effective standard shipping method offered by us), immediately and at the latest within 14 days starting from the day we receive your notice stating your intention to cancel this contract. Unless something else was expressly arranged with you, we will use the same payment method for the refund as the one you chose for the original transaction. Under no circumstances will you be charged with any fees resulting from the refund. We reserve the right to withhold any refunds until we have received the merchandise or until you have provided proof that. You have to send back the merchandise, depending on whatever occurs first.The merchandise shall be sent back to us: Ecom Brands GbmH c/o DEGUO Logistic Services GmbH Borsigstr. 24 21465 Reinbek Please do this immediately and at the latest within 14 days starting from the day we receive your notice stating your intention to cancel this contract. The period is considered as observed if you send off the merchandise before the period of 14 days has expired. You bear the direct costs for returning the merchandise. You only need to cover the costs for potential depreciation of the merchandise if the depreciation in question results from handling other than what is necessary to ascertain the nature, features and functioning of the merchandise.